Welcome to The Urban Electronics. By using our website and purchasing products from us, you agree to the following terms and conditions. Please read them carefully.
1. General Information
These terms and conditions apply to all users of our website, as well as any transactions made online or offline. By accessing or using the website, you acknowledge that you have read, understood, and agree to be bound by these terms.
2. Product Information
We make every effort to display accurate information about the products listed on our website. However, we cannot guarantee that descriptions, pricing, or other content is error-free. In case of an error, we reserve the right to correct it, and if necessary, cancel or modify orders.
3. Pricing and Payment
- Pricing: All prices listed are in Indian Rupees (INR) and are subject to change without prior notice.
- Payment Methods: We accept payments via major credit/debit cards, UPI, and bank transfers. Payment must be made in full before any products are shipped.
- Taxes: Applicable taxes will be added to your order at checkout.
4. Shipping and Delivery
- Shipping Areas: We currently ship only within India.
- Delivery Times: Standard delivery times range between 3-7 business days, depending on your location. Delays may occur due to unforeseen circumstances.
- Shipping Fees: Shipping costs will be calculated at checkout and may vary based on your location and the size/weight of the product.
- Delivery Issues: In case of delivery delays or issues, please contact us immediately at support@theurbanelectronics.com or call +91 7290938676.
5. Return and Refund Policy
- Eligibility: Products can be returned within 7 days of delivery if they are defective or damaged.
- Condition: Returned products must be in their original packaging and unused.
- Refund Process: Once we receive the returned product and inspect it, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
- Non-returnable Items: Certain products, such as batteries and custom orders, may not be eligible for return.
6. Warranty
All products come with the manufacturer’s warranty, as specified in the product description. For any warranty claims, please contact the manufacturer directly or reach out to us for assistance.
7. Limitation of Liability
The Urban Electronics is not responsible for any direct, indirect, incidental, or consequential damages arising from the use of our website or the purchase of products from our store. This includes any errors in product information or delays in delivery.
8. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy for detailed information on how we collect, use, and protect your personal information.
9. Modifications to Terms and Conditions
We reserve the right to update or modify these terms and conditions at any time without prior notice. It is your responsibility to review these terms periodically for changes.
10. Governing Law
These terms and conditions are governed by the laws of India. Any disputes arising under or in connection with these terms will be subject to the exclusive jurisdiction of the courts of Faridabad, Haryana.
Contact Us
If you have any questions regarding our Terms and Conditions, please contact us at:
- Email: support@theurbanelectronics.com
- Phone: +91 7290938676